4.1. Retrieve Disaster Plan – The Disaster Plan and associated documentation must be accessible after a disaster. ITBBC provides secure storage for hard copy and online storage for soft copy. Clients may prefer to keep this information themselves. In this case, it is critically important that the storage area not be vulnerable to the same disaster. Any disaster planning information that is not stored at ITBBC must be collected prior to arrival at ITBBC.

4.2. Disaster Coordination – After a disaster, it is important that all employees know what is expected of them, whether or not they are involved in disaster recovery.
At installation, a password protected web space is provided for each client to communicate its disaster recovery plan and any other information it wants to communicate to its employees. The web space includes a number of questions that should be answered as part of the planning process. The system administrator administers usernames and passwords for access to the web space. Employees are given read only access to the web space.

The system administrator is able to update this site with company communications during a disaster.

4.3. Client Verification - A designated Contact Person must be the first client employee to access the ITBBC. ITBBC staff remains in frequent contact after the initial telephone call. The contracted numbers of client recovery seats are configured for the client’s use. Additional seats can be requested as available. A designated Contact Person must be present in the ITBBC facility to approve access for others. The ITBBC staff provides technical and administrative support throughout the business recovery process.

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